I just upgraded from a 2015 Snap to the Kickr 2018. I did 2 rides on it and then it developed the infamous knocking sound. I knew there was a high potential for issue before purchase, but that didn’t dissuade me (although I will admit I hoped that there wouldn’t be a problem). I made this decision for a few reasons:
- The Snap has been great and any time I’ve had issues with it Wahoo have been very responsive and helpful
- After reading extensively on the Wahoo Kickr/SNAP/Elemnt Support Group it’s clear that the fix is widely understood, quick, easy and permanent. I know there are people that have continued issues and are unhappy, but they sound in the minority and is to be expected with any complex product.
I understand that your question is “is anyone happy with their Kicker 18” and that it’s implied to mean “has anyone bought one and not had a production issue”. I’m taking a wider definition of happiness here and I’m happy with the purchase despite experiencing an issue. What I bought it for was an upgrade on my Snap. The Kickr is an improvement over the Snap, no question. The couple of rides I had on it before the issue were buttery smooth, quiet and had a much more ‘connected’ experience than the Snap, especially at low wattage. I’ll get the fix kit and I’m confident that I’ll have a fully functioning trainer in only a few days. Over the life of the trainer, the countless TR workouts, the pain and suffering, a couple of days of annoyance and disappointment will seem like nothing. The Wahoo Support Group is full of people who are enjoying using their Kickr 18; people who have not had a need to fix the trainer and those that have.