@Alex Be aware.
@bbarrera I checked out your device data. You had a lot of dropouts with a power device of ANT ID 31536
For instance, this ride had 63 dropouts! Log In to TrainerRoad
It’s probably either:
- Battery Strength (you might need a new battery)
- Signal interference (connect via BT if you can, if not check out this article: https://support.trainerroad.com/hc/en-us/articles/201802644-Device-Dropouts)
I see a total of 6 rides with lots of dropouts, all on that device. Since your HR strap looks good but your power device doesn’t it makes me think that it’s a battery issue.
I’m sure support is helping you out too but this should also help.