Based on support ticket feedback and feedback in this forum we recognize that our prompt to have users who are currently on a plan migrate to re-add their plan wasn’t very good.
The problems were:
- It wasn’t apparent enough in the onboarding
- You only saw it once
- It was hard to tell what the correct start date should be
We’ve not pushed an update to the website where if you were on a previous plan and you haven’t added a new plan you now get a banner that prompts you to add the plan.
We auto fill in the start date of your plan to match your previous plan.
The prompt looks like this:
We’re working on some more prompts in the app to bring you to this point if you were previously on a plan. This should make the transition easier.
Thanks for the feedback everyone!