Software Crashes (Windows)

Hi

I have some to open TR this evening on a windows system, the front screen opens and then proceeds to close straight away. This has happened multiple times including after restarts.

Has any got any suggestions? I also tried to reinstall it.

Thanks

Hey Alex,

So sorry to hear this is happening to you!
I know you tried to reinstall already, but could I have you delete your app data?

Here’s how to delete your TrainerRoad AppData.

  1. Open the Windows explorer, and insert %localappdata% into the search bar

  2. Scroll down until you find a folder name TrainerRoadData

  3. Right click that folder and select “delete”

  4. Empty the Recycle Bin

Now, download the app installer again from https://www.trainerroad.com/download and reinstall. If this still doesn’t resolve your problem, please reach out to us at support@trainerroad.com so our team can get you sorted out!