TR crashing when selecting workouts

bug

#1

Basically the software crashes when i try to select some workouts. See link to the thread below for details regarding OS and TR version.

A few of people commenting on it having similar issues too. Anyone here experience the same?


#2

Same here, since last week Tuesday. Some workouts load, some crash.


#3

Are you running on Windows and did you update to the latest OS around that time? I know I did and I suspect these crashes has something to do with that


#4

Bumping this, happening now on the planned workout of the day (Collins +1). Anyone else?


#5

@strodal, @jensdekanter, I’m going to have some Support Agents reach out to you about this. App crashes are definitely not okay!

I know that we’re currently looking into fixing a Windows-related issue that has been the culprit of some app crashes.

Regardless of whether or not that’s what’s affecting you two, you can expect an email from an Agent of our’s soon!

Also, if anyone else is experiencing an app crash or freeze, we absolutely would like to hear about it. Go ahead and email us at support@trainerroad.com with the report.


#6

I’m having a similar problem. I just signed up for the year plan. I’ve done 2 workouts and now the app keep crashing when I try to launch a workout. Windows 10 v1803, fully patched, I uninstalled the app and reinstalled, reboot, etc. no luck.

Fault bucket 1364489671402338883, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: TrainerRoad.Net.exe
P2: 1.0.0.0
P3: 5bb5229c
P4: 73a2
P5: 134217984
P6:
P7:
P8:
P9:
P10:

The program TrainerRoad.Net.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2600
Start Time: 01d460191fcb5d75
Termination Time: 9
Application Path: C:\Users\xxx\AppData\Local\TrainerRoad\app-2018.39.83010\TrainerRoad.Net.exe
Report Id: 1f39d843-bfbb-490b-8173-4822349eece5
Faulting package full name:
Faulting package-relative application ID:


#7

I had a similar issue. I was unable to open “Bald Knob” on my laptop. I tried both BETA TrainerRoad, and the up to date production version of TrainerRoad. I was able to open the same workout on my desktop PC. I was able to open the Ramp Test without issue today.