TR Workouts not reporting speed or distance to Strava, even with a speed sensor

workout-sync

#1

The last block of workouts I’ve done on TR are not reporting speed or distance to Strava. Anyone having the same issue? I know that the two metrics are irrelevant when it comes to indoor workouts, but I still like to track them.


#2

Hey Juan!

I would double check that your speed sensor is reporting speed properly. It is pretty common for the magnets to get jostled, leading to a lack of speed readings. To check that everything is set up properly:

  1. Go to your Devices Tab
  2. Ensure that your Speed Sensor is paired
  3. Pedal your bike to get the back wheel moving
  4. You should see a speed show up on the Speed/Cadence tile
  • If the Speed Reads as 0, the sensor is paired properly, but the magnet is not registering with the sensor
  • If the Speeds reads as an actual speed, but you still receive a “0” distance in Strava, then you may need to reach out to our Support Team. They can be reached at support@trainerroad.com and they will be happy to help you sort out this issue :slight_smile:

Cheers!


#3

Thank you for the reply, I will try the recommended fix.